Comments, Complaints & Compliments
Rural Stirling Housing Association Ltd is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.
Our Rural Stirling Group Complaints Handling Procedure was put in place from 1st April 2021 and follows the SPSO Model Complaints Handling Procedure. It is split into 5 parts. Part 4 is our Customer Facing Complaints Handling Procedure and will guide you through our process. For more informaiton on the full Complaints Handling Procedure please read more
The Scottish Housing Regulator has published a guide for tenants about how to make a complaint about a regulated body which you can read here