We are recruiting...

Housing Services Officer

We have an exciting opportunity for x2 Housing Services Officers (EVH Grade 7, Spine Point PA22-PA25, Salary range £42,707-46,895), Permanent role to join our team.

Are you an experienced housing professional who thrives on delivering excellent customer service and high levels of performance?

As part of a current restructure, we are recruiting two Housing Services Officers to join our committed Housing Management Team.

This opportunity is ideally suited to experienced housing professionals who have demonstrable experience of managing a generic housing management caseload and can confidently deliver tenancy, estate and neighbourhood management services from day one.

 

  About the Role

As a Housing Services Officer, you will be responsible for delivering high-quality front-line generic housing services across a designated geographical area. Operating within a strong performance culture, you will be empowered to provide customer-focused solutions, support communities, and ensure compliance with housing legislation and regulatory requirements.

While this is not an entry-level role, we recognise that candidates may have developed their housing management experience through a variety of roles within the social housing sector. We welcome applications from those who can demonstrate the skills, knowledge and potential to undertake the full range of Housing Services Officer responsibilities.

 As a Housing Services Officer, you will:

• Manage all aspects of housing management within your patch, including rent arrears, allocations, anti-social behaviour, and voids.
• Provide housing advice and support on welfare benefits, tenancy sustainment and housing options.
• Build positive relationships with tenants, communities and partner organisations.
• Resolve customer enquiries and complaints effectively and professionally.
• Support community capacity building and tenant engagement initiatives.
• Work closely with colleagues, and external agencies to improve neighbourhoods and customer outcomes.
• Contribute to service improvements, performance monitoring, and the achievement of Scottish Social Housing Charter outcomes.

 

What We Are Looking For

Essential

• Minimum two years' recent experience as a Housing Officer/Housing Services Officer, or in an equivalent generic housing management role, within a social housing environment such as a Registered Social Landlord or Local Authority.
• Experience independently managing a housing management patch/caseload, including rent arrears, allocations, ASB investigations, voids and tenancy sustainment.
• Good working knowledge of Scottish housing legislation, regulatory requirements and housing management good practice.
• Experience of working directly with tenants in challenging situations.
• Knowledge of welfare reform and financial inclusion.
• CIH Level 3 or equivalent.
• Ability and willingness to travel regularly throughout Rural Stirling Housing Association's area of operation.
• Full driving licence and access to a vehicle.

 Desirable

• Experience preparing cases for legal action and attending court or tribunal proceedings.
• Experience of providing assistance in applying for housing and other welfare benefits.
• CIH Level 4 or above.

 

About Rural Stirling Housing Association

Rural Stirling Housing Association is committed to providing excellent housing services to tenants throughout the north and west rural Stirling Council area, stretching from Tyndrum in the north, Strathblane and Killearn in the west and Doune in the south. A large part of our area of operation falls within the boundary of Loch Lomond & the Trossachs National Park.

 We place customers at the heart of everything we do and pride ourselves on delivering high-quality, responsive services that make a positive difference to people's lives.

Our values are: Accountable, Ambitious, Caring, Collaborative, Inclusive and Respectful.

  

What We Are Offering

We value our employees and offer a range of benefits including:

• Competitive EVH terms and conditions
• Generous annual leave entitlement
• Pension scheme (Employers contribution of 9%)
• Learning and development opportunities
• Flexible working arrangements
• Employee wellbeing support
• Positive and supportive working culture
• Opportunities to make a real difference within local communities

 

 Key Dates

  • Closing date for receipt of applications is 12 noon on 31 August 2026

  • Interviews for the post will take place on 8 September 2026

How to apply:

Download the below application pack documents and please return completed applications to: recruitment@rsha.org.uk or by post to: 
Private and Confidential
HR
Rural Stirling Housing Association Ltd
Stirling Road
Doune
FK16 6AA

All applicants will be required to complete an application form to standardise the shortlisting and interview process. Please note that CVs will not be accepted. 


Application Pack: