Paying your Rent

Rent is our main source of income. The money we receive from tenants' rents is needed to allow us to provide our service, to maintain and improve our houses and build much needed new homes. Without rent we couldn't do all these things.

It is no surprise then, that we focus so much of our time and effort on making sure all tenants pay their rent, and pay it on time. It is really important to remember that paying your rent on time is a condition of your tenancy and if you do not do this you are putting your tenancy at risk. We can, and do, take legal action against tenants who fail to pay what they are due. We encourage anyone who is facing difficulties keeping up their payments to contact us as soon as possible. We will be sympathetic to your circumstances and do what we can to help.

The rent of all Association tenants is due on or before the 28th of each month (for the following months rent) or at other regular intervals if agreed in advance with your Housing Officer.

There are a number of ways to pay your rent. You choose the one that suits best.

Direct Debit

This is the easiest and most flexible way of paying your rent.  Payments can be made weekly, fortnightly, 4 weekly or monthly.  We can set up a direct debit over the phone for you, or you can download a form here.  We will need 14 days' notice to set this up. https://www.allpayments.net 

Post Office

Every tenant is issued with an ALLPAY card at the beginning of their tenancy with this you have a range of ways to pay.  Please let us know if you lose yours and need a new one.

Callpay

We can take your debit card payment over the phone or in the office.  01786 841101

Allpay App

The app is available for Apple iPhone and Android Smartphones.  The App works in much the same way as an Internet Browser on a desktop computer or tablet.  The App provides a user interface to the data services hosted at allpay which allows you to create an account, store your payment related information and make payments.  For further information about the Allpay app please visit http://www.allpay.net/app

Android QR code Apple  QR code

Android QR codeAndroid QR Code

Pay point

As with payments at the Post Office, tenants can pay by cash using their allpay payment card at any shop, petrol station, etc., displaying the Pay Point logo

Allpay phone payment

An automated telephone system, allowing you to make payments from a landline or mobile telephone whenever you want.  All you need is your swipecard and your debit/credit card.  Simply dial 0844 557 8321.

By Cheque

Payments can be made by cheque at the Association's office in person or by post.  Please make cheques payable to "Rural Stirling Housing Association".

By bank transfer

To make payment using your telephone or internet banking service, contact the Association's office for the bank details and the reference number.

By Housing Benefit direct payment

If you receive housing benefit, it is usually paid directly to us, but remember, if your housing benefit does not cover the full rent, you will have to pay us the remaining amount.

Contact the office by phone on 01786 841101 or email: enquiries@rsha.org.uk find out what your rent account balance is, or you aren't sure what you need to pay.