Reactive Repairs Service
We provide a repairs service and an out of office hours emergency service in order to keep our tenants’ homes in good condition. Full details of the repairs service are included within your Tenant Handbook (chapter 5). Please note - some minor repairs are the responsibility of the tenant – please see the Tenant Handbook for details.
Group Reactive Maintenance Policy 2022
How to Report a Repair
Contact us: 01786 841101 or email us at enquiries@rsha.org.uk . During working hours.
(Staff will ask you a number of questions to assess the urgency and nature of the repair and to arrange access. We will then advise of the target time for completing the repair or give other relevant information.)
My Rural tenant portal.
Register with My Rural our tenant online portal and you will be able to report repairs using a "repair picker". For further information about how to register visit our My Rural page within Tenant Services. (You can keep track of repairs on the portal as it will record all repairs for your property.)
Out of Hours (Emergency) Repairs Service:
New tenants at Croftamie, McQueen Way call JR Group 07939 116592
Gas Repairs (no heating or hot water) call Saltire on 0330 202 0444
All other emergency repairs please call Property One Ltd : 0141 611 1922
When you report an emergency repair, we will need to ask you some screening questions to protect both you and our contractors before visits can be confirmed. Our Contractors will also ask you a series of questions before they enter your home.
Please think carefully before you use the out of hours service, as the service is for EMERGENCIES only.
If you call out the emergency service to a non-emergency repair you may be re-charged the cost for this.
Click on the box below to use the report a repair online service below which links to our enquiries@rsha.org.uk email box.