We are recruiting...
Housing Services Adviser
We have an exciting opportunity for a Housing Services Advisor (EVH Grade 4 PA9: PA12 £24,764 to 29,124 (from 1 April 2026: 25,755 to £30,610)) Permanent to join our team.
Rural Stirling Housing Association is an ambitious, forward-thinking organisation, committed to providing quality, affordable homes to tenants throughout the north and west rural Stirling Council area, stretching from Tyndrum in the north to Strathblane and Killearn in the west and Doune in the south. A large part of our area of operation falls within the boundary of Loch Lomond & the Trossachs National Park and includes some of the most beautiful areas of Scotland.
Our vision is strong and attractive rural communities. Our vision highlights the geographical area in which we operate: we do not serve one local community, but many communities spread throughout a large rural area. Our mission is to provide affordable, high- quality housing and support community aspirations. We have ambitious plans for growth which will deliver 40 new homes over the next two years bringing much needed investment in new homes to our rural communities.
We offer a generous benefits package, including a Group Pension Scheme and Flexible and Hybrid Working. This is an exciting time to be joining our organisation. Ideal candidates will be able to demonstrate experience in similar roles or have transferrable skills that match the Job Profile and Person Specifications. Above all you will share our vision and values and be passionate about protecting and investing in our existing homes, building new affordable homes to grow and help sustain our communities and putting the customer at the heart of everything that we do.
Job Summary
The primary focus of the role will be to deliver exceptional front line housing services to customers, staff and stakeholders as part of the Housing & Property Services team. You will be instinctively customer focussed and have a “find a solution” attitude to ensure a positive customer experience. You will be empowered to deliver a “right first time” service for our customers, achieving creative solutions and outcomes. You will deliver excellent administrative support for colleagues to ensure the delivery of a first-class housing management service. You will directly contribute and have a key frontline role in ensuring the housing service is of the highest quality and enhance the experience for the Association’s customers. You will have a passion for ensuring a task is done right first time and deliver excellent administrative support to the Housing Services Manager and other colleagues within your team.
Behaviours & Competencies
• Our Organisational Competencies
• Delighting our customers
• Achieving excellence
• Communicating effectively
• Using professional judgement
• Taking personal pride
• A sense of humour and proportionality
We want our Housing Services Adviser to be able to demonstrate the following behaviours and competencies:
• Put customers at the heart of everything we do.
• Show a willingness to participate and contribute effectively to the wider staff team
• Share appropriate information openly and encourage two-way dialogue
• Demonstrate a high level of integrity and confidentiality
• Show perseverance in resolving problems
• Remove the barriers that get in the way of delivering excellent customer service
• Create an environment of trust
• Use professional judgement to find creative solutions for customers and staff
• Good listener
• Excellent communication and interpersonal skills
• Self-aware and self-motivated to realise your full potential
• Inspire others to achieve their full potential
• Excellent time management skills
• Computer literate, with knowledge of PC based office management systems
• Ability to take responsibility for own learning and continuous improvement
• Ability to represent Rural Stirling Group (RSG) in a positive, professional and effective manner
• Take responsibility for achieving excellent performance results
Person Specification
Experience
Our Housing Services Adviser must demonstrate the behaviours and competencies identified below:-
Essential
• Experience of succeeding in a role with a wide range of tasks and responsibilities.
• Experience of working in a customer focused environment.
• Excellent customer care and communication skills; demonstrable enthusiasm and commitment to work with. customers, in writing, face to face and on the telephone.
• Excellent interpersonal skills to deal with a range of customers, partners, contractors, colleagues and Board members.
• Excellent ICT skills, including use of Microsoft Office & EXCEL applications, ability to prepare emails, letters, and present data in a readable format.
• Previous experience of putting the customer first.
• Able to organise own workload to meet deadlines but also able to ask for support when necessary.
• Ability to maintain confidentiality when handling personal and sensitive information.
Desirable
• Experience of actively working to support staff and deliver first class services.
• Experience of team working in a busy office environment and/or administration services.
• Experience of complaints handling.
• Previous relevant experience in a customer-focused environment working as part of a larger team.
• An understanding of the role of Registered Social Landlords and the social housing sector.
• Previous experience of working in a Housing or Maintenance environment.
• Previous knowledge of SDM Housing management software.
• High standards of literacy, with fastidious attention to detail.
• Ability to understand procedures and policies and the ability to communicate these confidently with others.
• Ability to exercise good judgement based on information from a range of sources.
• An awareness of the Health and Safety requirements in a repairs and maintenance environment.
Qualifications
• Educated to Higher Grade or equivalent
Other
• Occasional evening and weekend work may be a requirement of the post.
• Driving licence and access to own car.
Job Outputs
