Comments, Complaints & Compliments

 

Rural Stirling Housing Association Ltd is committed to providing high-quality customer services.  We value all feedback.  

If you would like to give us some feedback: whether it is a suggestion; a complaint or a compliment, please:

  • use the form below to give us your feedback;

  • email us  enquiries@rsha.org.uk;

  • telephone the office: 01786 841101;

  • Speak to a member of our staff.

Please note during office closures our enquiries email box is not monitored. 

Complaints and how they are handled

If something goes wrong or you are dissatisfied with our services, please tell us.

Our Rural Stirling Group Complaints Handling Procedure was put in place from 1st April 2021 and follows the SPSO Model Complaints Handling Procedure.  It is split into 5 parts.  Part 5 is our Customer Facing Complaints Handling Procedure and will guide you through our process.  For more informaiton on the full Complaints Handling Procedure please read more

The Scottish Housing Regulator has published a guide for tenants about how to make a complaint about a regulated body which you can read here

Our Complaints and Feedback Procedure describes our complaints procedure and how to make a complaint.

Our Customer Service Standards tells you about our service standards and what you can expect from us.

NB : Privacy Policy

Information on how we handle and use your personal information that you provide to us is included within our Privacy Policy.

Complaints, Comments & Compliments Form

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