Virtual Tenants' Gathering to be held on Saturday, 20th February 2021 from 10am to 12 noon.

We hope you can join us for a virtual Tenants’ Gathering on Saturday, 20th February.

It would be great to see you and to get your feedback on:

• The new Customer Engagement Strategy;

• The new Complaints Handling Procedure;

• Our reactive repairs and planned maintenance improvements update;

• Our draft new Rechargeable Repairs procedure

Please contact the office by emailing enquiries@rsha.org.uk or phone 01786

841101 to let us know you would like to take part, and we will send you a link for

the meeting.  If you are worried about joining a virtual meeting, please let us know and we may

be able to help you with this.  The Gathering will use Zoom. 

AGENDA

1,. Welcome & introductions (Jackie Leeds, Housing Services Manager)

2. New Complaints Handling Procedure (Donna Birrell, Chief Executive Officer)

3. New Customer Engagement Strategy (Jackie Leeds, Housing Services Manager)

4. Reactive repairs and planned maintenance improvements service - update (Fiona Maguire, Asset and Development Manager)

5. New Rechargeable Repairs Procedure (Jackie Leeds, Housing Services Manager)

6. Any Other Competent Business